Service Desk / On-site technician

Are there clouds in space? Looking for new challenges? Do you like the combination of new technology and the opportunity to be involved in designing and developing the future?

SSC – Swedish Space Corporation – is now looking for a Service Desk/On-site technician to our office in Kiruna/Esrange. You are offered an exciting role in a team that provides advanced technology, security and IT services to SSC and our customers.


The Company

SSC, Swedish Space Corporation, is a leading global provider of advanced space services with over 50 years of experience. Since the start with groundbreaking rocket launches in northern Sweden, we have grown to be a recognized worldwide full-service supplier with state-of-the-art technology for customers all over the world. A state-owned company with about 600 employees, half of whom work outside of Sweden.

For more information: https://www.youtube.com/watch?v=nHcidR9LyaE

 

The Role

You will have a key role for the service delivery within ICT. You will work with ticket handling and troubleshooting as well as development of the services provided. The role acts as a SPOC for IT issues and includes on-site support and workplace services. The work is to be performed as a team effort including other units within SSC IT.

 

The Tasks

In the role, you will

  • Handle first-line as well as second line ICT support to SSC users worldwide.
  • Maintain, support, document and develop the services provided. Including operational uptime and service windows.
  • Handle necessary vendor/contractor contacts.
  • Arrange and conduct introduction of new users to IT systems and routines/policies.
  • Manage IT standard equipment, and IT purchases
  • Participate and/or lead internal IT projects.
  • Contribute to the strategic planning and development of our ICT environment
  • Actively contribute to the cybersecurity work such as access rights management and certificate solutions

 

Your Profile

To thrive in this role, we see that you are a positive, curious, and a driving force. You communicate well in Swedish and English and enjoy working in an international environment. You are conscientious and thorough and see the value in working with others. You are also well-structured, service-oriented and you achieve results through your contagious commitment and great people skills.

The position requires a service mindset and a great deal of multitasking. You need a high level of technical competence within O365 as well as knowledge regarding laptops, phones and other ICT hardware. We see that you previously have worked with:

  • IT support in Microsoft environments
  • Windows 10
  • Telephony
  • Intune (or other Mobile Device Management tools)
  • SCCM
  • Office 365
  • Azure AD
  • Microsoft security solutions incl. Microsoft Information Protection

 

We value previous knowledge within Microsoft 365 and cloud services. It is also beneficial if you have worked with ITIL and cybersecurity frameworks.

 

We Offer

A very exciting position where you will have great freedom to plan your work and that contains

  • personal development and challenging, developing tasks
  • a workplace with proud and dedicated employees
  • an opportunity to create the future of the space industry in Europe

 

Location 

The position is located in Kiruna (Esrange) and part of Workplace & Collaboration Services within Group ICT - a global team.

 

Welcome with your application!