Internal Service Delivery Manager - ICT

Are there clouds in space? Looking for new challenges? Do you like the combination of new technology and the opportunity to be involved in designing and developing the future?

SSC – Swedish Space Corporation – is now looking for a Service Delivery Manager with focus on ICT deliveries to SSC worldwide. You are offered an exciting role in a team that provides advanced technology, security and IT services to SSC and our customers.


The Company

SSC, Swedish Space Corporation, is a leading global provider of advanced space services with over 50 years of experience. Since the start with groundbreaking rocket launches in northern Sweden, we have grown to be a recognized worldwide full-service supplier with state-of-the-art technology for customers all over the world. A state-owned company with about 600 employees, half of whom work outside of Sweden.

For more information: https://www.youtube.com/watch?v=nHcidR9LyaE

 

The Role

You will have a key role for the service delivery within ICT. You will be responsible for the Service Level agreements and Operational Level agreements with different stakeholders within SSC, as well as the fulfilment of them. You will also be an important support to the global manager of Workplace and Collaboration Services.  

 

The Tasks

As the Internal Service Delivery Manager for ICT, you will

  • contribute to the strategic planning and development of our ICT environment
  • design, implement, upgrade, manage and follow up on the Service Level Agreements and Operational Level agreements between ICT and different business units within SSC.
  • follow up on decided KPIs and report status to different stakeholders
  • hold meetings with user communities and service delivery communities to ensure ICT deliveries
  • coordinate and lead actions between the different ICT units as well as with customers
  • actively contribute to the cybersecurity work such as access rights management and certificate solutions

 

Your Profile

To thrive in this role, we see that you are a positive, curious, and a driving force. You communicate well in Swedish and English and enjoy working in an international environment. You are reliable and thorough and see the value in working with others. You are also well-structured, service-oriented and you achieve results through your contagious commitment and great people skills. We also see that you have previous experience of working with service delivery in a similar position.

We believe that you have an university degree within technology and IT or knowledge in IT gained through experience. The position requires high level of technical competence within ICT and you have previously worked with:

  • Microsoft 365
  • Azure AD
  • LAN and WAN solutions
  • ITIL
  • networking standards
  • server virtualization techniques
  • operating systems Windows and Linux
  • cloud technologies and public cloud providers

 

It is beneficial if you have worked with IT and cybersecurity frameworks. 

 

Location

The position is located either in Kiruna (Esrange) or in Solna and may involve some limited and plannable travel. The position is organized in the Workplace & Collaboration Services team within Group ICT.

 

Welcome with your application!